Technical consultation
Provide users with professional technical advice and solutions to help them solve technical problems.
Telephone service support 7x24 hours a week, 365 days a year
If users encounter any problems in maintenance or operation, they can call our company's after-sales repair service office to consult technicians about relevant problems. If the relevant technical problems cannot be solved in real time, we will send engineers to the engineering site to assist.
Customer service support
Pre-sales service
Product consultation and assistance provided to customers. This includes product introduction, answering questions, and offering solutions. We need to understand customers' needs and problems as much as possible, and provide professional suggestions and guidance based on their actual situations.
In-sales service
Actively process orders (pay close attention to customers' orders and delivery status to ensure that products can be delivered to customers in a timely and accurate manner), follow up on logistics and distribution, installation and commissioning, and maintain communication with customers to promptly resolve their problems and doubts.
After-sales service
The after-sales technical team actively responds to and addresses customers' problems and needs. Meanwhile, we also need to sort out and analyze customers' feedback to better improve our products and services.
Technical support
Technical training
Provide users with technical training services, including training on product use, operation and maintenance.
Technical support
Provide users with technical support and solutions to help them solve problems encountered in product use.
Technical improvement
Based on user needs and feedback, technical improvements and upgrades are made to the products to enhance their performance and usage effects.
Technical maintenance
Provide users with regular or irregular technical maintenance services to ensure the normal operation and usage effect of the products.